Refund policy
Cancellations
Every Precious Song is written and produced for one person, and work starts as soon as your order is placed.
Express songs (delivered within 30 minutes). Because production starts immediately and the song is delivered within 30 minutes, Express orders cannot be cancelled once placed. They are covered by our 30-day money-back guarantee below.
Standard songs (delivered within 48 hours).
- Cancelled within 30 minutes of purchase: full refund (100%).
- Cancelled between 30 minutes and 6 hours after purchase, if the song has not been delivered yet: 50% refund.
- Cancelled more than 6 hours after purchase, or after the song has been delivered: no refund, because the work on your song has already been done.
To cancel, email hello@precious-song.com with your order number as soon as possible. Requests are handled according to the status of your order at the time we receive them.
30-day money-back guarantee
We want you to love your song. If it isn't right, tell us first: we will make up to 3 new versions for free (see below). If you still don't love it, email hello@precious-song.com within 30 days of delivery with your order number, and we will refund your order in full (song, delivery speed and add-ons).
If we cannot deliver your song substantially as ordered because of a mistake on our side, we will, at our choice, deliver a corrected song or refund you. Approved refunds go back to the original payment method; the time it takes depends on your bank or card provider.
Love it, or we'll rewrite it
If your song isn't quite what you hoped for, reply to your delivery email or write to us and tell us what you'd like changed: the words, the mood, the details. We will create up to 3 new versions of your song, free of charge. Each new version keeps everything you told us before, plus your new requests.
Mistakes and technical problems
Wrong name, wrong detail from your answers, or a file you cannot open? Contact us at hello@precious-song.com and we will correct it or send a new file at no cost. These cases are fixed first by a correction or a replacement; the 30-day money-back guarantee still applies.
Billing questions
If you think a charge is wrong, please contact us first so we can resolve it quickly. Opening a chargeback without contacting us may delay the solution, and we may contest chargebacks that do not match these terms.
This policy does not limit any consumer rights that cannot be excluded under the law that applies to you.