Privacy policy
Privacy policy
This policy explains how Precious Song collects and uses personal information when you visit our store, complete the song questionnaire, place an order or contact us.
Information we collect
We may collect contact and order details, payment and transaction information handled through Shopify and its payment providers, device and usage information, and the names, memories, messages and creative preferences you choose to include in a song request.
How we use information
We use information to operate the store, create and deliver your requested song, process payments, prevent fraud, provide support, improve our service, comply with legal obligations and send marketing messages where permitted.
How we share information
We share information only as reasonably necessary with service providers that help us host the store, process payments, create and deliver orders, provide customer support, measure performance, prevent abuse or comply with law. Our store is hosted by Shopify, which processes information according to its own privacy terms.
Your choices and rights
Depending on where you live, you may have rights to access, correct, delete or restrict the use of your personal information, or to withdraw consent. To submit a request, email hello@precious-song.com. We may need to verify your identity before completing a request.
Retention and security
We retain information for as long as reasonably necessary to fulfil orders, provide support, meet legal and accounting requirements and resolve disputes. We use reasonable safeguards, but no method of transmission or storage is completely secure.
International processing and updates
Our providers may process information in countries other than your own. Where required, appropriate safeguards apply. We may update this policy when our practices or legal obligations change.
Business contact details are available upon request at hello@precious-song.com.
Text messages (SMS)
What we collect. If you choose to receive text messages from Precious Song, we collect your mobile phone number and your consent to receive messages. We may also keep basic information about your order (for example the name of the person your song is for and the status of your song) and how you interact with our website and messages (such as pages viewed and links clicked).
How we use it. We use this information to send you updates about your song and your order (for example when your free preview or your finished song is ready) and, if you agreed to marketing messages, occasional offers. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time, or HELP for help.
No sharing of mobile information. We will not share your mobile contact information or your SMS opt-in consent with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, except for the vendors and aggregators (such as our messaging platform and mobile carriers) that help us deliver text messages to you.
Cookies, Meta Pixel and advertising
We use cookies and similar technologies on our website, including the Meta Pixel (Facebook and Instagram) and Shopify analytics. They help us understand how visitors use our site, measure the results of our ads, and show our ads to people who may be interested. Meta and other partners may use cookies, web beacons and similar technologies to collect or receive information from our website and elsewhere on the internet, and use that information to provide measurement services and target ads.
Your choices. You can block or delete cookies in your browser settings. You can control the ads you see from Meta in your Facebook ad preferences, and opt out of interest-based advertising at optout.aboutads.info or youronlinechoices.eu. Where required by law, we ask for your consent before using these cookies.
Your privacy rights (including California and other US states)
Depending on where you live, you may have the right to know what personal information we hold about you, to access it, to correct it, to delete it, and to opt out of the "sale" or "sharing" of personal information for targeted advertising. We do not sell your personal information for money. To exercise any of these rights, email us at the address in the Contact section of this policy; we will not discriminate against you for doing so. We may ask you to confirm your identity (for example from the email address used for your order) before answering. You may use an authorized agent to make a request on your behalf, with proof of that authorization. If we decline a request, you can appeal by replying to our answer. If your browser sends the Global Privacy Control signal, we treat it as a request to opt out of the "sale" or "sharing" of your information for that browser.
Children
Our services are not directed to children under 16 and we do not knowingly collect their personal information. A song may be made for a child at the request of an adult, using only the details that adult chooses to give us. A parent or guardian can ask us to delete such details at any time.
How long we keep your information
We keep the details of your song request, your song files and your order for as long as needed to deliver your song, to let you download it again or ask for a new version, and to meet our legal and accounting obligations. You can ask us to delete them earlier, unless we must keep them by law.
International transfers
Our service providers may store and process your information in countries other than the one you live in, including the United States. Where the law requires it, we rely on recognized safeguards for these transfers.