Privacy policy

This policy explains how Precious Song collects and uses personal information when you visit our store, complete the song questionnaire, place an order or contact us.

Information we collect

We may collect contact and order details, payment and transaction information handled through Shopify and its payment providers, device and usage information, and the names, memories, messages and creative preferences you choose to include in a song request.

How we use information

We use information to operate the store, create and deliver your requested song, process payments, prevent fraud, provide support, improve our service, comply with legal obligations and send marketing messages where permitted.

How we share information

We share information only as reasonably necessary with service providers that help us host the store, process payments, create and deliver orders, provide customer support, measure performance, prevent abuse or comply with law. Our store is hosted by Shopify, which processes information according to its own privacy terms.

Your choices and rights

Depending on where you live, you may have rights to access, correct, delete or restrict the use of your personal information, or to withdraw consent. To submit a request, email hello@givelody.com. We may need to verify your identity before completing a request.

Retention and security

We retain information for as long as reasonably necessary to fulfil orders, provide support, meet legal and accounting requirements and resolve disputes. We use reasonable safeguards, but no method of transmission or storage is completely secure.

International processing and updates

Our providers may process information in countries other than your own. Where required, appropriate safeguards apply. We may update this policy when our practices or legal obligations change.

Business contact details are available upon request at hello@givelody.com.